Apex President Patrick Maurer addressed the challenge of analyzing patient billing performance impacts with Tim Wenner, Director of Revenue Cycle Management at Minnesota-based Allina Health. Read their analysis below and in the April 21st issue of the HIMSS Business Edge newsletter.
A common problem for patient revenue cycle managers is that their needs get lost in a large initiative. When that happens, the search for solutions often regresses to a focus on product features rather than comprehensive analysis.
“It seems there is no shortage of vendors that are attempting to tackle the patient payment challenge from several different angles,” said Tim Wenner, Director of Revenue Cycle Management at Minnesota-based Allina Health. “When it comes to patient billing, for example, we had to make a choice between using the pre-packaged option that came standard through our EMR vendor or to engage with a company that specializes in patient billing to develop a customized design. The right approach isn’t always clear. Though the former would seem to be less costly and easier to implement, in the end, our choice was driven by the need for flexibility and the opportunity to achieve better results. That decision has paid off in helping to drive faster payments and a significant increase in the number of patients who choose to pay online.”