Healthcare statements are often confusing for patients. Terminology is much less familiar than, say, a cell phone or utilities bill. Things are even more complex because patients are often not the only party making a payment, which is why extra clarity is needed to ensure patients understand what the insurance company is paying vs. what portion of charges falls on the patient personally. That clarity arises by careful arrangement of line-item entries and, as shown below, a breakdown of charges in the “Total” section, usually located in the lower right-hand corner of the statement. Adding these three lines (Total Charges, followed by a breakdown of Insurance Company and Patient responsibilities) helps patients understand their bills at a glance, which tends to promote faster payment and reduce the number of questions received by providers’ administration staff.
Tuesday, May 5, 2015