Apex President Patrick Maurer talks about creating a team of employees dedicated to finding solutions in the April 21st issue of the HIMSS Business Edge newsletter.
Once providers establish a better financial communication model with patients, they have tools in place to optimize results. At NorthShore University Health System in Chicago, financial leaders are dealing with growing challenges with the patient revenue cycle by creating a team of employees dedicated to finding solutions.
“We recognize that products and features alone aren’t going to be enough to solve a complex problem that involves multiple patient touch points before, during and after an episode of care. We know we can’t take a piecemeal approach to a complex problem,” said Brian Washa, Senior Vice President, NorthShore University Health System. “A truly strategic approach requires organizational focus, so we have built a task force, of sorts, to work together and further optimize our communication and our processes. We aim to be empathetic to the patient billing experience and work to deliver a fully integrated and user friendly solution.”