Apex Blog

Tailored Messaging Provides Payment Solutions and Promotes Customer Billing Services
Aug. 11, 2014 | Posted by Christine Gunderson

Specific words and messages on patient statements play an important role in emphasizing available payment solutions and promoting healthcare providers’ customer billing services. In addition to establishing the healthcare provider’s voice, messaging provides valuable information meant to make the payment process easier and faster for patients. Some important best practices include: Featuring business office phone [...]

New Apex White Paper on Easy Online Billing
Aug. 8, 2014 | Posted by Christine Gunderson

Here’s an excerpt from a new Apex white paper by Patrick Maurer, President, titled “The Future of Online Patient Payment Portals”: “Until recently, healthcare providers usually offered patients only one mechanism to pay online. Using a login and password, patients would visit a payment website hosted by the provider, a third-party billing partner, or an [...]

HMT’s “Cycling through improving revenue management”: Useful Ideas to Improve Healthcare Billing
Aug. 5, 2014 | Posted by Christine Gunderson

Earlier this summer Health Management Technology posted an “HMT Think Tank” piece featuring suggestions from industry IT executives about how to improve revenue cycle results at hospitals, clinics, and other healthcare providers. This collection of wisdom, titled “Cycling through improving revenue management,” is a great resource for billing managers beginning a project to improve collections [...]

Increasing Electronic Invoicing to Improve Hospital Revenue Cycle Results
Jul. 31, 2014 | Posted by Christine Gunderson

Electronic payments from patients can increase the average speed of collections because they eliminate mail transit and check-processing times. In addition, patients who pay online tend to pay quickly, according to an internal study of payment data including multiple large healthcare organizations: 13% of all electronic payments were received within five days of the statement [...]

Improving Healthcare Billing Results with Clear Patient Statements
Jul. 28, 2014 | Posted by Christine Gunderson

Using state-of-the-art heat map technology, Apex helps providers organize important information in an order that will result in a higher open and read rate (up to 95 percent higher in some instances). This actionable information layout transforms a standard invoice into a dynamic, easy to read statement that includes relevant and targeted messages, and most [...]

White Paper
Jul. 24, 2014 | Posted by Christine Gunderson

Apex President Patrick Maurer has written the first in a new series of Apex white papers, titled “The Future of Online Patient Billing Portals.” This white paper evaluates concerning trends in healthcare collections, analyzes the inefficiency of “old” payment methods, and discusses methods to increase patient adoption of online payments. An estimated 20 million newly [...]

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