Apex Blog

White Paper
Jul. 31, 2014 | Posted by Christine Gunderson

Apex President Patrick Maurer has written the first in a new series of Apex white papers, titled “The Future of Online Patient Billing Portals.” This white paper evaluates concerning trends in healthcare collections, analyzes the inefficiency of “old” payment methods, and discusses methods to increase patient adoption of online payments. An estimated 20 million newly [...]

Strong Second Quarter Results for Apex
Jul. 29, 2014 | Posted by Christine Gunderson

The second quarter of 2014 included strong results across both new implementations and technology enhancements. We implemented 117 new ‘live’ client applications, a 75 percent increase over the same period last year. Just as important, we launched new technology capabilities that promote even faster collection of patient payments, new software enhancements that provide an even [...]

The Value of No-Login Online Payment Portals
Jul. 17, 2014 | Posted by Christine Gunderson

According to Microsoft, the average internet user has 25 online accounts that require passwords, and types an average of eight passwords per day. Because many patients visit healthcare providers relatively few times during a year (38% visiting only once or not at all in a given year, according to the Centers for Disease Control), many [...]

Increasing Collections from Patients While Reducing Statement Costs
Jul. 15, 2014 | Posted by Christine Gunderson

Most healthcare providers mail a series of four billing statements to consumers prior to sending the account to collections. Once hospitals forward patient bills to third-party collections agencies, the average recovery rate is only 15.3 percent (ACA International’s Top Collection Market Survey for 2013). For non-hospital healthcare providers, the recovery rate is only slightly better [...]

Apex Attending the Delta Dental OpTech Summit in California Next Week
Jul. 10, 2014 | Posted by Christine Gunderson

Apex Senior consultant Paul Benson will be exhibiting at the annual Delta Dental Operations Technology (OpTech) Summit next week in Huntington Beach, CA (July 15-17). The event hosts senior level Information and Operations professionals to promote innovative solutions, participate in interactive sessions, exchange ideas and share best practices. Delta Dental is comprised of 39 member [...]

Increase Clarity about Insurance Payments vs. Patient Responsibility
Jul. 7, 2014 | Posted by Christine Gunderson

Healthcare statements are often confusing for patients. Terminology is much less familiar than, say, a cell phone or utilities bill. Things are even more complex because patients are often not the only party making a payment, which is why extra clarity is needed to ensure patients understand what the insurance company is paying vs. what [...]

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