Apex Blog

Archive Patient Medical Bills as PDFs for Easy Administrative Access
Sep. 11, 2014 | Posted by smorelli

Call center volume drops as a result of clear, well-organized healthcare statements. To best serve those patients who do have questions about their bills, have technology in place that allows customer service representatives access to review exact copies of patient statements. Providing this resource to administrators typically allows them to resolve issues in a single [...]

Integrating Customer Service Resources into Healthcare Statements
Sep. 9, 2014 | Posted by smorelli

A well-designed billing statement should present clear and concise messaging, including customer service information. The top portion of each statement should contain the customer service phone number, office hours, and client account number. Including information on how and when to contact customer support turns the statement into a resource, encouraging communication and relationship building between [...]

Apex Happy Hour for its Partners
Sep. 3, 2014 | Posted by smorelli

Due to the large number of partners attending the Epic User Group Meeting in Verona, Apex and solution partners – Legacy Data Access, Availity, and Sagacious Consultants – are hosting an upscale happy hour following a productive day of councils and forums. This is a FREE event, with prize giveaways every hour. Attend and make [...]

Forget Aging Buckets, Think Dynamic Design
Aug. 27, 2014 | Posted by smorelli

To improve collections, it is important for healthcare providers to stop sending the same billing statement again and again and start thinking strategically about bill collection. It is common practice within the industry to send four similar healthcare statements to a patient before sending them to collections. Many of these statements employ the use of [...]

Real Results from Real Customers! The Benefits of Actionable Design
Aug. 22, 2014 | Posted by smorelli

An actionable information layout transforms a standard invoice into a dynamic, easy-to-read statement that includes relevant and targeted messages, and most importantly facilitates quick online payments. Below are the results of five customers who worked with Apex and experienced dramatic actionable design results. Facility Name # of Online Payments $ of Online Payments Months Live [...]

Seventh Consecutive year on Inc. 500 | 5000 List of Fastest Growing Private Companies
Aug. 20, 2014 | Posted by Haley Casey

Apex appears on this year’s Inc. 5000 list of the fastest-growing private companies in the U.S. Apex ranked #4125 on this year’s list, moving up 139 spots from last year and continuing its streak of now seven consecutive appearances. As reported by Inc., Apex achieved growth of 71% over the three-year period from 2010-2013. Apex’s founder and CEO [...]

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