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Apex Blog

Applying Flexible Logic to Achieve Improvements in Collection Yield and Decrease Statement Costs
Oct. 16, 2014 | Posted by smorelli

To achieve improvements in collection yield and decrease statement costs, apply flexible logic to vary statement elements, such as: Messaging that personalizes statements based on timing within the billing cycle and patient-specific data. Promotion of online payment portals. Messaging that highlights the availability of payment plans. Switching to a letter format for the third and [...]

Apex Conducts Internal Study with Promising Results
Oct. 14, 2014 | Posted by smorelli

Wondering how improving the design and presentation of healthcare statements can improve billing results? Recently Apex conducted an internal study of a healthcare provider’s actual experience when first implementing improved statement design through Apex’s mySmartDesign technology. Over the course of six months, the provider’s collection yield increased 10 percent. Of that improvement in yield, just [...]

Two Factors Accelerating the Popularity of Online Payment Portals – Factor 2: Introduction of Meaningful Use Incentives
Oct. 10, 2014 | Posted by smorelli

Increased electronic engagement between healthcare providers and patients provides significant opportunities for encouraging patients to access EHRs. Why Portals Now? The introduction of meaningful use incentives has also accelerated the evolution of online payment options from “nice to have” to “must have.” More EHR requirements. Federal EHR requirements are ramping up. For example, to qualify [...]

Two Factors Accelerating the Popularity of Online Payment Portals – Factor 1: Increasing Number of Selfpay Patients
Oct. 9, 2014 | Posted by smorelli

Increased electronic engagement between healthcare providers and patients provides significant opportunities for online payment portals. Why Portals Now? The growth in selfpay patients is one factor that has accelerated the evolution of online payment options from “nice to have” to “must have.” More self-pay patients. The number of health savings accounts and accompanying high-deductible health [...]

Organizing Information to Highlight Key Information
Sep. 30, 2014 | Posted by smorelli

A properly designed billing statement draws a reader’s eyes to select areas in a statistically ordered fashion.  Billers can leverage this to help a payer quickly and easily identify key information needed in order to make a payment – resulting in billers getting paid faster and more often! Bottom Right List the amount due here; [...]

Mobile Billing and Payments
Sep. 25, 2014 | Posted by smorelli

Mobile billing and payments have seen extraordinary growth in almost all consumer industries, including healthcare. According to a January 2014 Pew Research Internet Project study, 90 percent of U.S. adults own a cell phone, 58 percent own a smartphone, and 42 percent own a tablet computer. This technology offers a different set of advantages and [...]

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