Apex Blog

Tailoring Messages and Personalizing Statements
Sep. 19, 2014 | Posted by smorelli

Billing cycle- and patient segment-focused dynamic design can significantly improve bill collection by: (1)  Considering the age of the patient’s balance; and (2)  Analyzing the patient based on their services due, payment history, previous payment methods, propensity to pay, available assistance, and ZIP code or other demographic      information. Based on this data, providers can tailor [...]

Best Practices for Resolution of Medical Accounts, Medical Debt Collection Task Force Report
Sep. 17, 2014 | Posted by smorelli

Once hospitals forward patient bills on to third-party collections agencies, the average recovery rate is only 15.3 percent, according to the ACA International’s Top Collection Market Survey for 2013. For non-hospital healthcare providers, the recovery rate is only slightly better at 21.8 percent. Such low levels of collection represent larger industry concerns regarding collection trends. [...]

Archive Patient Medical Bills as PDFs for Easy Administrative Access
Sep. 11, 2014 | Posted by smorelli

Call center volume drops as a result of clear, well-organized healthcare statements. To best serve those patients who do have questions about their bills, have technology in place that allows customer service representatives access to review exact copies of patient statements. Providing this resource to administrators typically allows them to resolve issues in a single [...]

Integrating Customer Service Resources into Healthcare Statements
Sep. 9, 2014 | Posted by smorelli

A well-designed billing statement should present clear and concise messaging, including customer service information. The top portion of each statement should contain the customer service phone number, office hours, and client account number. Including information on how and when to contact customer support turns the statement into a resource, encouraging communication and relationship building between [...]

Apex Happy Hour for its Partners
Sep. 3, 2014 | Posted by smorelli

Due to the large number of partners attending the Epic User Group Meeting in Verona, Apex and solution partners – Legacy Data Access, Availity, and Sagacious Consultants – are hosting an upscale happy hour following a productive day of councils and forums. This is a FREE event, with prize giveaways every hour. Attend and make [...]

Forget Aging Buckets, Think Dynamic Design
Aug. 27, 2014 | Posted by smorelli

To improve collections, it is important for healthcare providers to stop sending the same billing statement again and again and start thinking strategically about bill collection. It is common practice within the industry to send four similar healthcare statements to a patient before sending them to collections. Many of these statements employ the use of [...]

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