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Apex Blog

Organizing Information to Highlight Key Information
Sep. 30, 2014 | Posted by smorelli

A properly designed billing statement draws a reader’s eyes to select areas in a statistically ordered fashion.  Billers can leverage this to help a payer quickly and easily identify key information needed in order to make a payment – resulting in billers getting paid faster and more often! Bottom Right List the amount due here; [...]

Mobile Billing and Payments
Sep. 25, 2014 | Posted by smorelli

Mobile billing and payments have seen extraordinary growth in almost all consumer industries, including healthcare. According to a January 2014 Pew Research Internet Project study, 90 percent of U.S. adults own a cell phone, 58 percent own a smartphone, and 42 percent own a tablet computer. This technology offers a different set of advantages and [...]

Promoting “E-Adoption”
Sep. 23, 2014 | Posted by smorelli

By promoting “e-adoption,” revenue cycle professionals can help transform more self-pay patients into the “ideal” type that both receives statements online and pays online. The most important mechanism to increase “e-adoption” is incorporating messaging into statements that clearly identifies online payment options. Recently a large health system redesigned their statements to promote “e-adoption” and saw [...]

Tailoring Messages and Personalizing Statements
Sep. 19, 2014 | Posted by smorelli

Billing cycle- and patient segment-focused dynamic design can significantly improve bill collection by: (1)  Considering the age of the patient’s balance; and (2)  Analyzing the patient based on their services due, payment history, previous payment methods, propensity to pay, available assistance, and ZIP code or other demographic      information. Based on this data, providers can tailor [...]

Best Practices for Resolution of Medical Accounts, Medical Debt Collection Task Force Report
Sep. 17, 2014 | Posted by smorelli

Once hospitals forward patient bills on to third-party collections agencies, the average recovery rate is only 15.3 percent, according to the ACA International’s Top Collection Market Survey for 2013. For non-hospital healthcare providers, the recovery rate is only slightly better at 21.8 percent. Such low levels of collection represent larger industry concerns regarding collection trends. [...]

Archive Patient Medical Bills as PDFs for Easy Administrative Access
Sep. 11, 2014 | Posted by smorelli

Call center volume drops as a result of clear, well-organized healthcare statements. To best serve those patients who do have questions about their bills, have technology in place that allows customer service representatives access to review exact copies of patient statements. Providing this resource to administrators typically allows them to resolve issues in a single [...]

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