Posts Tagged with Statement Design

Integrating Customer Service Resources into Healthcare Statements
Sep. 9, 2014 | Posted by smorelli

A well-designed billing statement should present clear and concise messaging, including customer service information. The top portion of each statement should contain the customer service phone number, office hours, and client account number. Including information on how and when to contact customer support turns the statement into a resource, encouraging communication and relationship building between [...]

Real Results from Real Customers! The Benefits of Actionable Design
Aug. 22, 2014 | Posted by smorelli

An actionable information layout transforms a standard invoice into a dynamic, easy-to-read statement that includes relevant and targeted messages, and most importantly facilitates quick online payments. Below are the results of five customers who worked with Apex and experienced dramatic actionable design results. Facility Name # of Online Payments $ of Online Payments Months Live [...]

What Information Should Appear on Patient Statements?
Apr. 28, 2014 | Posted by Haley Casey

If your practice, clinic, or hospital is embarking on a project to improve your patient billing statements, the following list of common items for inclusion may be a helpful starting point. For more detail on treatment of these items, we invite you to download our free eBook to learn best practices for statements that result [...]

High-Balance Statement? Offer a Payment Plan to Help Improve Collections.
Apr. 18, 2014 | Posted by Haley Casey

Providers can help improve collections by encouraging patients to start paying on a statement, even if the patient cannot pay the whole amount due before the due date. One cost-saving approach—both in helping reduce the number of statements mailed and in lowering write-offs—is to employ segmented variable messaging on patient statements. For example, if an [...]

Patient Statements Support Patient Relationships
Apr. 7, 2014 | Posted by Haley Casey

High-quality patient statements—that is, those, that follow best practices to ensure clear communication and help improve collections for providers—have another benefit in addition to better revenue cycle metrics: improved patient relationships. Because the healthcare industry is often difficult to navigate, with confusing insurance splits, coding, and services from multiple providers, patients are likely to associate [...]

Network with Apex at the 2014 HIMSS Conference in Orlando
Feb. 21, 2014 | Posted by Brian Kueppers

Apex’s Sam Kluck and Greg Barmore are among the many people—over 37,000!— heading to Florida for this big show. If you’re going too, let us know. Sam and Greg would love to meet you and chat about industry trends.

Partnerships That Give Patients More Choices in Billing
Feb. 10, 2014 | Posted by Nels Peterson

Sometimes we’re asked about our partnerships with other payments-related companies that might, at first glance, appear to be in the same payments space. Apex president Patrick Maurer and doxo’s John Talaga addressed this question in a joint article for HIMSS.

Easy-to-Read Documents from Difficult-to-Read Data
Jan. 3, 2014 | Posted by David Albright

Part of what’s made us the technology leader in healthcare statement processing is how we receive and handle our clients’ data.

How Healthcare Providers Can Increase the Percentage of Patient Payments Received Online
Dec. 31, 2013 | Posted by Apex Marketing

One way providers can make the billing process more efficient while also improving collections is by shifting more payments online.

How Return Mail Services Help Healthcare Providers Increase Patient Collections
Oct. 20, 2013 | Posted by Apex Marketing

Apex Information Technologies recently announced Return Mail Services to help healthcare providers and other clients streamline their own mail processing and increase collections.


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